Frequently Asked Questions

If you still have a question, please drop us a line by completing the contact form

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My package has been marked as Delivered but I have not received it (yet)?
Once the package has been picked up by the shipping company, the shipping company will provide you with the track and trace number. Please contact the shipping company to locate your package.
Can I track my order?
Once the package has been picked up by the shipping company, the shipping company will provide you with the track and trace number.
After you receive your shipping confirmation email, please allow 5 business days for your order to arrive!
Can I cancel or make changes to my order?
Once you have been given a tracking number, we are not able to cancel or make changes.

To cancel a processed order that has not been assigned a tracking number, please log in to your account and cancel the order or email us at info@seedandessentials.com immediately with subject line "Order Cancellation/ [insert order number]/[insert date order placed]".
My order arrived and something is missing, incorrect or damaged.
If your package has arrived and you find that something in your order is missing, incorrect or damage, please log in to your account or email us at info@seedandessentials.com within 2 days with subject line "[missing, incorrect or damaged] Order / [insert order number]/[insert date order placed]". Please include your order number and photos of any damage.
My package has been marked as Delivered but I have not received it (yet)?
Once the package has been picked up by the shipping company, the shipping company will provide you with the track and trace number. Please contact the shipping company to locate your package.
Can I track my order?
Once the package has been picked up by the shipping company, the shipping company will provide you with the track and trace number.
After you receive your shipping confirmation email, please allow 5 business days for your order to arrive!
Can I cancel or make changes to my order?
Once you have been given a tracking number, we are not able to cancel or make changes.

To cancel a processed order that has not been assigned a tracking number, please log in to your account and cancel the order or email us at info@seedandessentials.com immediately with subject line "Order Cancellation/ [insert order number]/[insert date order placed]".
My order arrived and something is missing, incorrect or damaged.
If your package has arrived and you find that something in your order is missing, incorrect or damage, please log in to your account or email us at info@seedandessentials.com within 2 days with subject line "[missing, incorrect or damaged] Order / [insert order number]/[insert date order placed]". Please include your order number and photos of any damage.
How can I create a new account?

While placing your first order and completing your transaction, the webshop will prompt you to to create an account or to continue as a guest.

If you select "continue as a guest", there would be no email or account registered. 

If you select "create an account", then you will receive an invitation to activate your account. 

 

I can't log into my account
Please select ' forgot my password' and follwo the steps carefully to obtain a new password.
How do I update my shipping address or billing information?
To ensure your account details are up-to-date, please log into your account and edit your information. 
What are the accepted methods of payment?

This webshop has secure payments powered by Mollie

Please refer to the footer to view the accepted payment methods.
What are the shipping costs?
Free ship within the Netherlands for orders over 90 euro. International shipping prices vary by country. Shipping is calculated at checkout.
Can I return received orders?
Please refer to the Refund Policy by clicking on the link in footer and read more about:
  • Exceptions / non-returnable items
  • Damages and issues
  • Exchanges
Please get in touch if you have any questions or concerns about your specific item.
Where are you shipping your products from?
All orders are shipped from Almere Netherlands.
How long will my order take to arrive?
Once the package has been picked up by the shipping company, the shipping company will provide you with the track and trace number. Please allow 5 business days for shipping.
Where does the Shea Butter ingredient come from?
Our products contain fair trade Shea Butter from the Savannah Fruits Company.
When will the products restocked?
At this time we do not have a restocking schedule for out of stock items. Any updates will be added on our website and social media.
Can I use your products for my hair?
Our products have been developed for the dry and dehydrated skin. These products have not been tested on the hair.
Are the products safe for sensitive skin?
Our products have been developed for the dry and dehydrated skin and do not contain harsh ingredients.
We always recommend a patch test to be done on your skin and see if there will be any reactions.
Where are your products made and stored?
Our products are produced and stored in Almere, the Netherlands.
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